File loss upon reboot

Hello,

My computer sometimes crashes giving me a Sad smiley and a MEMORY_MANAGEMENT error, so I lose my files when that happens.
Recently I tried to fix the problem by using the windows settings and backup up all my files, then using the refresh setting to reset my computer completely, however when I reboot my computer it just has all the files back and doesn’t reset it. I tried using the media tool to make a bootable USB drive for a new windows install but this doesn’t work either. giving me a security failure error.

I’m at my wits end.

additional: my charger broke a few months ago and I bought a new one, but it’s not completely the same, this might be an issue or not, I just thought I’d add it in here

If there’s nothing that seems obvious I’ll just go and buy a new computer or see if Acer can fix this, but if I’m missing something obvious or this happened before please help me.

I didn’t find the right solution from the Internet.

Reference
https://www.cnet.com/forums/discussions/file-loss-upon-reboot/

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